They say that communication is 95% body language and only 5% what we say. Maybe it could be said that communication is the exchange and flow of information and ideas from one to another. It involves a sender transmitting an idea, information or feeling to a receiver, but effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. This is where we humans have difficulties! A message contains two basic elements: content, the actual words we use and context, the way the message is delivered, known as paralanguage. These are the nonverbal elements such as the tone of voice, the look in the sender’s eyes, body language, hand gestures, and state of emotions (anger, fear, uncertainty, confidence, etc.) that can be detected. Even though they can be easily misunderstood, they are powerful communicators that help us to understand each other. Indeed, we often trust the accuracy of nonverbal behaviors more than verbal behaviors.
A message has NOT been communicated unless it is understood by the receiver, and it is through two-way communication or feedback that tells the sender that the receiver understood the message, its level of importance, and what must be done with it.
Communication is an exchange, not just a give, as all parties must participate to complete the information exchange. When we have to present ourselves or our ideas to an audience – either at work, to a potential client or employer, or in a personal environment such as a wedding or a dinner – we want to do it in the best possible way but don’t always know how. ‘Communicating with Integrity’, ‘Presentations Skills’ and ‘Public Speaking’ workshops can help people who are anxious about speaking in public, are nervous about an upcoming event or interview or want to have more confidence in group situations.
The course teaches how to use voice tone to establish rapport and assert confidence, clarify and structure thoughts and ideas, simplify the verbal message, overcome nervousness when speaking to groups, understand and read subtle body language, and enhance your visual image.
Jean Gilhead is a Communications Skills Trainer, Life Coach and Creative Writing Facilitator with over 20 year’s experience running workshops in London, Barcelona and Marbella and helping people move through their fears and doubts around speaking and writing in public. She runs ‘Best Move Forward’ integrative energy courses, which inspire people to recognize their greatness and fulfill their potential.
Tel: 654 472 343 or firstname.lastname@example.org
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